On 11/30/04 12:49 PM, "Edward Craft" <ecraft at premise2020 dot com> wrote:
>> On 11/29/04 6:41 PM, "Barrie Jones" <barrie at spamcop dot net> wrote:
>>
>>> This is not good. I have a sinking feeling that RB will only tell me
>>> how to print hairlines if I attend REAL World expo next March.
>>> Barrie
>>
>> This is simply not true. Joe (and others) have happily been trying to help
>> you solve your problem today. REAL Software also has free support available
>> <http://www.realsoftware.com/support/technical/> if you fail to get a
>> satisfactory answer on this list.
>>
>> Joe was simply pointing out that among the many varied sessions at REAL
>> World there was one on printing. I believe the previous posters response
>> was well off base and it's a shame if it has unnecessarily discouraged you.
>
> As the forenamed "previous poster," be reminded that I am the customer and
> am therefore, by default, right.
>
> Printing and much of the graphics class seem to be a pervasive source of
> frustration, in terms of the documentation (or lack thereof) associated with
> them. To wit: look through the many suggestions generously offered in this
> thread for solving the original issue (hairlines). Then go to the user
> manual and see how many of them are even hinted at therein. Austin, you have
> a problem. And if the mere mention of it seems off-base, you may have an
> even bigger one.
I still think it was off base to imply that REAL Software was not willing to
support their customers. I did not realize that Barrie's response to your
post was intended to be humorous. It appeared he felt that he'd only get
answers to his questions if he attended REAL World. This obviously isn't
true and if he'd got that impression from your post it would have been
unfortunate so I tried to set the facts straight.
I still believe the answers to his problem lie in adjusting the
MaxHorizontalResolution and MaxVerticalResolution properties. These are
documented in the PrinterSetup class. If you feel the documentation about
printing (or any other area) needs improvement please be sure to report it
using the feedback system <http://www.realsoftware.com/feedback/>. That way
we can address it in a future release so others don't have to struggle.
Thanks, David
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