On 29/6/02 11:27 pm, "Geoff Perlman" <geoff at realsoftware dot com> wrote:
> On 6/29/02 4:42 PM, "Mike Benonis" <mbenonis_lists at mac dot com> wrote:
>
>> I live in the US, but I also fail to see why REAL Software can't handle
>> Credit Cards from other countries for the purchase of the English version of
>> REALbasic. It can't be *that* hard! Anyone from REAL Software want to
>> comment? Geoff?
>
> Handling a credit card transaction from someone in a foreign country is no
> different than a transaction from a US customer.
>
> Those of you in countries where we have a distributor but found out about
> REALbasic via the Internet (or perhaps through a friend who found us via the
> Internet) can't see any reason why you shouldn't be able to buy from us
> directly. While the distributor didn't help you find REALbasic, the
> distributor does play a very important role in the success of REALbasic.
> Distributors market, support and sell the product in their country. We
> simply wouldn't be able to have the international presence without them. Now
> you may still be wondering why you can't purchase from us directly. Well,
> imagine that you are a distributor and you are marketing and supporting
> REALbasic in Botswana. A Botwsanian sees an ad you placed about REALbasic in
> a local magazine or perhaps met you at a local trade show, or visited your
> web site. He really thinks REALbasic is cool (perhaps in part due to your
> marketing) but purchases REALbasic over the Internet from REAL Software. You
> have spent money marketing REALbasic and may spend more supporting this
> Botswanian and yet you aren't going to see one dollar (or more accurately, a
> Pula) of that sale. You can see how no distributor in his right mind would
> go for this kind of arrangement and I don't blame them.
>
> I understand the frustration some of you feel because you'd rather transact
> with us directly. Please look at the bigger picture and realize that the
> more people there are in the world marketing, selling and supporting
> REALbasic in their local countries, the more popular REALbasic will be. This
> means there are more users contributing to the REALbasic community and it
> means that we can hire more people to add value to REALbasic and thus bring
> you and even better version of REALbasic in the future.
That's all good and well, but us students (which make up quite a large chunk
of the REALbasic community) living outside the US have to pay MORE to our
local distributors than we'd have to pay to you direct. This really annoys
me, I'm 16, and get very little money in and I am forced to pay this extra
money (which doesn't get me anything extra) on this limited budget.
Why should I pay this extra money just to purchase from my own country? I'd
rather purchase direct from you over the net than from my local distributor
to get the lower prices.
Regards.
--------
Chris Willis
chris at macest dot com
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