On 30/6/02 12:53 am, "Stéphane Pinel" <s dot pinel at equinoxpartners dot fr>
wrote:
> Like we use to say in France, your argumentation is "pernitieuse": All you
> said is totally true (for my part) but it doesn't solve the issues we
> encountered for each RB release since RB 2. As a client we need solutions,
> not explanations. You are completly able to indentifiate (using credit card
> process) the origin of your sales and then report to the local distributor
> his commission due to his marketing effort in the local area. The deal is
> respected and your client is happy.
> The problem can't be "what my distributor will think" but "what my client
> will think". Your agreement with your distributor concerns you and not us:
> this is your distributor, not our distributor. Since the local distributor
> in unable to serve the same services that you provide in the US, you cause a
> problem to your final client, and I think it's much more serious than
> causing problems to your clients.
> Making your clients unhappy is not contributing to the expansion of the RB
> community. You can put things right in order to provide fair distribution to
> all your clients around the world or your distribution system is unfair,
> then it generates frustration.
> After 3 problematic releases, we need solutions, not explanations.
Well said.
Regards.
--------
Chris Willis
chris at macest dot com
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