How to handle people, who tell that something breaks

realbasic-nug

How to handle people, who tell that something breaks

from Stefan Pantke

To:	REALbasic Users Group <realbasic-nug at lists dot realsoftware dot com>
Subject:	How to handle people, who tell that something breaks
From:	Stefan Pantke <seaside dot ki at mac dot com>
Date:	Thu, 31 Mar 2005 05:39:34 +0200
Delivered-to:	realbasic-nug at lists dot realsoftware dot com

I have an app, which up to this moment of time, forced no registered
user to send an error report.

Now, I have someone, who told me, that a registration number is not
accepted. I verified it on several systems: OK. I downloaded the
shipping app and verified again: OK.

What to do now? What do YOU do?

Refund immediately? How big is the number of people who try to get
a cheap serial number by a refund?

And BTW: How about a (anonymized by using MD5 digests, e.g.) central

database for the RB community, which might be used to catch such people;-)


Kinds

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How to handle people, who tell that something breaks, Stefan Pantke <= Re: How to handle people, who tell that something breaks, Stefan Pantke Re: How to handle people, who tell that something breaks, Mathieu Langlois Re: How to handle people, who tell that something breaks, Keith Hutchison serial number usability (was Re: How to handle people, who tell that something breaks), Andy Dent Re: How to handle people, who tell that something breaks, Christian Miller Re: How to handle people, who tell that something breaks, Paul Levine Re: How to handle people, who tell that something breaks, Dave Batton Re: How to handle people, who tell that something breaks, Stefan Pantke Re: How to handle people, who tell that something breaks, Stefan Pantke Re: How to handle people, who tell that something breaks, Troy Rollins

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