Hi Stefan
If your user is on macOSX or Windows you could watch what happens on their
screen.
Or ask them to send you a screen dump.
> I have an app, which up to this moment of time, forced no registered
> user to send an error report.
>
> Now, I have someone, who told me, that a registration number is not
> accepted. I verified it on several systems: OK. I downloaded the
> shipping app and verified again: OK.
>
> What to do now? What do YOU do?
>
> Refund immediately? How big is the number of people who try to get
> a cheap serial number by a refund?
>
> And BTW: How about a (anonymized by using MD5 digests, e.g.) central
> database for the RB community, which might be used to catch such people
> ;-)
>
Keith Hutchison
Balance-Infosystems.Com
postgresql - mysql - dbf
Foxpro - Delphi - MS Access - REALbasic - Java
http://balance-infosystems.com http://realopen.org
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