realbasic-nug
[Top] [All Lists]

Re: How to handle people, who tell that something breaks

To: REALbasic NUG <realbasic-nug at lists dot realsoftware dot com>
Subject: Re: How to handle people, who tell that something breaks
From: Christian Miller <realbasic at nc dot rr dot com>
Date: Thu, 31 Mar 2005 01:02:06 -0500
Delivered-to: realbasic-nug at lists dot realsoftware dot com
References: <1d3b496034e9b16b18a15647718b20c7 at mac dot com>
On Mar 30, 2005, at 10:39 PM, Stefan Pantke wrote:

I have an app, which up to this moment of time, forced no registered
user to send an error report.

Now, I have someone, who told me, that a registration number is not
accepted. I verified it on several systems: OK. I downloaded the
shipping app and verified again: OK.

What to do now? What do YOU do?

I don't chalk this up as a scam, just as someone who can't type. If you allow them to paste the s/n in place, tell them to do so. Some people don't realize that they can do that. For some people, I either send them an executable that is custom build with their name & s/n and it will write the appropriate registration file(s) in place. I also make it known to them that it is a custom build so that they will be leery of sharing. In other cases, I register the application locally, stuff the file and send it to them. Then I tell them to unstuff the file and where to place it (on the drive).

Christian
Pariahware, Inc. Custom Software
<pariahware at pariahware dot com>
<http://www.pariahware.com>
--
God loved you so much that He gave His only son Jesus. What have you done with God's gift?


_______________________________________________
Unsubscribe or switch delivery mode:
<http://www.realsoftware.com/support/listmanager/>

Search the archives of this list here:
<http://support.realsoftware.com/listarchives/lists.html>

<Prev in Thread] Current Thread [Next in Thread>