I think you should try telling him to delete his preferences file if you
haven't already done so (or wherever you keep the registration info). By
"not accepting" he could mean that it just isn't being remembered/saved, and
the prefs are corrupted in some way. I have had cases like this where
deleting the Preferences solves the problem. Also tell him to restart and
check his permissions etc...
I think chances are higher that there is just a temporary problem, and its
not fraud.
Another thing that I do is make sure that all white spaces and quotes are
stripped automatically by the registration system because when I send a
registration number like 'XXX-XXX-XXX' people tend to leave the quotes/extra
spaces in. Ask for a screen shot of the number entered in the system. Always
try to make sure they can't do anything wrong:) (like that's possible)
Hope this helps,
--
Paul Levine FAX: 1-772-619-7703
Rage Software mailto:paul at ragesw dot com
1027 Finch W, SUITE 5-30063 http://www.ragesw.com
Downsview, Ontario
M3J 2C0
The first ever tabbed file browser for the Mac: http://www.macexplorer.com
on 3/30/05 10:39 PM, Stefan Pantke at seaside dot ki at mac dot com wrote:
> I have an app, which up to this moment of time, forced no registered
> user to send an error report.
>
> Now, I have someone, who told me, that a registration number is not
> accepted. I verified it on several systems: OK. I downloaded the
> shipping app and verified again: OK.
>
> What to do now? What do YOU do?
>
> Refund immediately? How big is the number of people who try to get
> a cheap serial number by a refund?
>
> And BTW: How about a (anonymized by using MD5 digests, e.g.) central
> database for the RB community, which might be used to catch such people
> ;-)
>
> Kinds
>
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