Also, one other thing...
If you're using esellerate, as I do, I have had a couple of users who
weren't able to register the app, no matter what I had them try. It
finally turned out that they needed to download an updated esellerate
engine, and it worked fine. Now, I just include the engine in the app.
You might want to see if something like this is the case.
if not, just give 'em the refund... if they are just trying to scam
the system, they'll also have no compunction about leaving nasty
comments about you scattered amongst the download sites too, I'm sure.
On Mar 31, 2005, at 2:52 AM, Dave Batton wrote:
Stefan,
Now, I have someone, who told me, that a registration number is not
accepted. I verified it on several systems: OK. I downloaded the
shipping app and verified again: OK.
What to do now? What do YOU do?
I've had this before. My approach is to give them a refund. In fact
offer it quickly. The last thing I need is somebody posting bad
reviews on VersionTracker and MacUpdate because they're unhappy. So I
try to quickly try to get anyone that's not completely satisfied to
move on to somebody else's product. There will always be somebody
that's unhappy with your product, no matter how good your product,
service, and support is.
Then when the next update is released, I add the refunded serial
number to a list built into the application that prevents it from
being used. At worst they've got a number they can use on an old
version of the software.
--
Dave Batton
Mere Mortal Software
http://www.Mere-Mortal-Software.com/
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