1) Does the app give the user the option of where to install it to?
Or is it a drag and drop install?
2) Is this a single user or a networked/netbooted mac?
3) Have they repaired privileges using Disk Utility?
- Jay
On Apr 30, 2006, at 8:35 AM, Beatrix Willius wrote:
One of my customers is using one of the new Intel Macs. He says
that my application Mail Archiver X is disappearing after
"installing" it and doing a reboot, which he tried two times. Only
the plist file is remaining. I asked if he had searched for the
application with Spotlight and he said yes.
Has anyone of you heard about something like this??? The customer
seems to be at least a bit computer savvy, but one never knows...
Some other customers also use a new Mac without problems.
What could cause a problem like this? How could I test this?
Mit freundlichen Grüßen/Regards
Trixi Willius
http://www.mothsoftware.com
Mail Archiver X: archive, clean and search email
http://www.beatrixwillius.de
Fractals, 3d landscapes etc.
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