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Re: Solution to MoviePlayer crash on XP

To: REALbasic NUG <realbasic-nug at lists dot realsoftware dot com>
Subject: Re: Solution to MoviePlayer crash on XP
From: Dave Wooldridge <electric dot butterfly at mac dot com>
Date: Fri, 30 Nov 2007 09:54:04 -0800
Delivered-to: listarchive at realsoftware dot com
Delivered-to: realbasic-nug at lists dot realsoftware dot com
Thread-index: Acgzef7cPUzoNJ9tEdyG1wAX8sY6GA==
Thread-topic: Solution to MoviePlayer crash on XP
Ack!  :-(   Thanks for sharing Joe!  That is DEFINITELY good to know for us
developers who use the MoviePlayer control cross-platform.

Regards,
Dave Wooldridge
Electric Butterfly
http://www.ebutterfly.com

-------------------------------------

on 11/29/07 7:29 PM, Joe Huber wrote:

> Some of my XP users have recently been reporting crashes when they
> opened a particular window in my app. After lots of testing, and even
> buying a new XP system of similar configuration, I've been able to
> isolate the problem and wanted to share the cause and add it to the
> archives.
> 
> Opening any window which contains a QuickTime based MoviePlayer
> control will immediately crash if the app is running on an XP system
> that has an Nvidia graphics card and any of their recent drivers,
> since May 2007.
> 
> This crash is very widespread even beyond RB apps and affects the
> QuickTime plugin for web browsers. Interestingly the COM based
> QuickTime Player does not crash on those same systems. But Apple's
> own QTController sample code crashes in the same way when playing
> even just the Sample.mov file.
> 
> There are several long threads about this on the Nvidia forums:
> 
> http://forums.nvidia.com/lofiversion/index.php?t37997.html
> http://forums.nvidia.com/lofiversion/index.php?t42057.html
> 
> The best solution seems to be installing an older version of the
> Nvidia driver, until either Nvidia or Apple provides an update to
> solve this problem. All of Nvidia's 1xx.yy series drivers seem to be
> problematic including the released 163.75 and the beta 169.09
> versions.
> 
> So anyone who uses RB's Movie Player on Windows should be aware of
> this crashing problem and consider advising their XP users with
> Nvidia cards to not upgrade their drivers, or even to downgrade them
> if they experience the crashing.
> 
> Hope this helps,
> Joe Huber


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